Privacy Policy

Last Updated: November 16, 2025

MapleHaul Logistics Inc. ("MapleHaul," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.maplehaul.ca and use our trucking and logistics services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book shipping services
• Register for an account or customer portal
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Apply for employment opportunities

This information may include:

• Name and contact information (address, email, phone number)
• Company name and business information
• Shipping details (pickup and delivery addresses, cargo information)
• Payment and billing information
• Account credentials (username and password)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website or source
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our shipping and logistics services
• To process quotes, bookings, and shipment requests
• To communicate with you about services, updates, and shipment status
• To process payments and prevent fraudulent transactions
• To send marketing communications (with your consent)
• To respond to customer service inquiries and support needs
• To comply with legal obligations and protect our legal rights
• To improve our website and optimize user experience
• To analyze usage patterns and conduct business analytics

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, shipping partners, and marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Partners

We may share information with logistics partners, carriers, and warehousing facilities as necessary to fulfill shipping and delivery services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure servers and firewalls
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Canadian Privacy Laws

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to protecting your personal information in accordance with Canadian privacy standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MapleHaul Logistics Inc.
1250 Marine Drive, Suite 300
Vancouver, British Columbia V7P 1T5
Phone: +1 (604) 555-7890
Email: [email protected]