Accessibility Statement

Last Updated: November 16, 2025

Our Commitment

MapleHaul Logistics Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Measures to Support Accessibility

MapleHaul takes the following measures to ensure accessibility:

Include accessibility as part of our mission statement and website development process
Provide regular accessibility training for our web development team
Assign clear accessibility responsibilities throughout our organization
Employ formal accessibility quality assurance methods
Conduct user testing with individuals with disabilities
Gather feedback from website visitors regarding accessibility

Website Accessibility Features

Our website includes the following accessibility features:

Alternative Text: Images include descriptive alt text for screen readers
Keyboard Navigation: All functionality is available using keyboard alone
Logical Heading Structure: Content organized with proper heading hierarchy
Color Contrast: Text and interactive elements meet WCAG AA contrast ratios
Resizable Text: Text can be resized up to 200% without loss of content or functionality
Form Labels: All form inputs have clear, descriptive labels
Link Purpose: Link text clearly describes the link destination
Focus Indicators: Visible focus indicators for keyboard navigation
Semantic HTML: Proper use of HTML5 semantic elements
ARIA Landmarks: ARIA labels to improve navigation for assistive technologies

Compatible Technologies

Our website is designed to be compatible with the following assistive technologies:

Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
Screen magnification software
Speech recognition software
Alternative input devices
Operating system accessibility features

The website is optimized for the following browsers and platforms:

Google Chrome (latest version)
Mozilla Firefox (latest version)
Apple Safari (latest version)
Microsoft Edge (latest version)
Mobile browsers on iOS and Android

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations and potential solutions:

Third-Party Content: Some third-party embedded content may not be fully accessible. We are working with vendors to improve accessibility of their components.
PDF Documents: Some older PDF documents may not be fully accessible. We are working to update these documents. If you need assistance accessing PDF content, please contact us for an alternative format.
Complex Forms: Some interactive forms may require assistance. Our customer service team is available to help complete forms over the phone.

Feedback and Assistance

We welcome your feedback on the accessibility of the MapleHaul website. Please let us know if you encounter accessibility barriers:

Phone: +1 (604) 555-7890
Email: [email protected]
Mail: 1250 Marine Drive, Vancouver, British Columbia V7P 1T5

We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days.

Alternative Methods of Service

If you have difficulty using or accessing any element of our website, please know that we are committed to providing accessibility. We offer several alternative methods to access our services:

Phone Service: Call our customer service team at +1 (604) 555-7890 for assistance with quotes, booking, tracking, or general inquiries
Email Support: Contact us at [email protected] and we'll assist you with your needs
In-Person Service: Visit our office at 1250 Marine Drive, Vancouver for face-to-face assistance
Document Formats: We can provide information in alternative formats upon request (large print, audio, etc.)

Ongoing Improvements

Accessibility is an ongoing effort. We are continuously improving our website and services to ensure accessibility for all users. Our current and future accessibility initiatives include:

Regular accessibility audits using automated and manual testing
Ongoing accessibility training for content creators and developers
User testing with individuals who use assistive technologies
Updating and improving content based on user feedback
Implementing new accessibility features as standards evolve

Third-Party Applications

Our website may contain links to external websites or integrate third-party applications. While we strive to link to accessible content, we cannot guarantee the accessibility of third-party sites. If you encounter accessibility issues with linked content, please contact us and we will work to provide alternative access to the information.

Technical Specifications

Accessibility of the MapleHaul website relies on the following technologies:

HTML5
CSS3
JavaScript (ES6+)
WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
PHP

These technologies are relied upon for conformance with the accessibility standards used.

Assessment and Evaluation

MapleHaul assessed the accessibility of this website by the following methods:

Self-evaluation using WCAG 2.1 guidelines
Automated testing tools (WAVE, axe DevTools)
Manual keyboard navigation testing
Screen reader testing (NVDA, JAWS, VoiceOver)
Color contrast analysis
User feedback and reported issues

Complaints and Concerns

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with relevant accessibility enforcement authorities in your jurisdiction.

Contact Us

For accessibility-related questions, concerns, or to request accommodations:

MapleHaul Logistics Inc.
Attention: Website Accessibility
1250 Marine Drive, Suite 300
Vancouver, British Columbia V7P 1T5
Phone: +1 (604) 555-7890
Email: [email protected]